Service terms.

What we provide

Orchavo helps with agreed email, inbound calling and permission-based texting workflows such as new inquiries, estimate follow-up, and permitted customer reactivation. Your scope identifies the workflow, allowance, review responsibilities, reply owner and start conditions. We do not operate your entire business or promise bookings, sales, revenue, or inbox placement.

Your office remains responsible for service advice, quotes, scheduling, customer decisions and emergencies. Email and texting allowances are included in the subscription. Calling needs a separately accepted quote and verified setup.

Before service starts

Accept your invitation and scope, complete the business brief, and confirm the authorized sender, contact permissions, reply handling and service hours. Billing and message delivery are separate: payment alone does not start sending. Orchavo and your business must complete the agreed connection checks before delivery is enabled.

Plans, billing and renewal

Standard prices in USD: Launch $99 monthly or $990 annually; Growth $249 monthly or $2,490 annually; Scale $499 monthly or $4,990 annually. Enterprise is quoted separately. Annual plans are charged once per year and save the equivalent of two monthly payments. Applicable taxes are additional. Stripe displays your total and billing interval before you confirm payment.

A subscription renews at its selected monthly or annual interval until canceled. The next billing date and cancellation status are available in Billing → Manage billing. Agreed additional services require a separate quote; automatic overage charges are not enabled.

Monthly message-attempt allowances are 100 for Launch, 300 for Growth and 750 for Scale, with one, up to two and up to three workflows respectively. Limits reset by UTC calendar month, including on annual plans; unused allowances do not accumulate. Provider acceptance is not proof of delivery or a completed sale.

Cancel or pause

To stop renewal, sign in, open Billing and select Manage billing to use Stripe’s cancellation controls. Review the effective date and confirmation there. If you cannot access those controls, contact hello@orchavo.com or record a cancellation request in Support. A support request is recorded for review; it is not itself confirmation that Stripe has canceled the subscription.

Pausing messages only stops new submissions. It does not cancel billing, recall messages already submitted, or issue a refund. Account deletion and subscription cancellation are also separate actions.

Refunds and billing problems

Cancellation does not automatically refund past charges or unused time. If you believe a payment is incorrect, duplicated, unauthorized, or relates to a service we could not provide, choose Refund or billing issue in Support, or email hello@orchavo.com. Include the invoice reference, date and reason; never send full card details.

We review the request against your agreement, payment records and applicable rights, then confirm the outcome in writing. A submitted request is not an approved refund. Any approved refund is processed through the payment provider, whose processing time may vary. Nothing here limits rights that cannot lawfully be excluded.

Permissions and oversight

You must have authority to supply the contact information and request the follow-up. Keep permission evidence accurate and respect opt-outs. Review exact drafts or explicitly authorize the displayed standard templates. Template authorization expires after 30 days and may require renewal when the wording or sender changes. Replies, opt-outs, payment problems, limits and uncertain delivery outcomes can stop or hold work for review.

Keep your account and private invitation links secure. Do not submit unrelated sensitive records, other-service passwords, illegal content or emergency requests.

Support, changes and data

Support hours and responsibilities are set in your service scope. This portal is not live chat or an emergency service. If a material change to scope or price is needed, we will explain it before asking you to agree. Do not approve an unclear scope; request corrections first.

See Privacy & data for providers, backups, exports and deletion requests. To close an account, contact us from your account email so we can verify ownership, reconcile billing, and confirm what is deleted or retained.

Launch

$99/month or $990/year. 100 email attempts (20/UTC day), 20 outbound SMS attempts (2/UTC day) per UTC calendar month; 1 agreed follow-up workflows; calling quoted separately with agreed price and limits.

Growth

$249/month or $2,490/year. 300 email attempts (50/UTC day), 50 outbound SMS attempts (3/UTC day) per UTC calendar month; 2 agreed follow-up workflows; calling quoted separately with agreed price and limits.

Scale

$499/month or $4,990/year. 750 email attempts (100/UTC day), 100 outbound SMS attempts (5/UTC day) per UTC calendar month; 3 agreed follow-up workflows; calling quoted separately with agreed price and limits.

Email and texts, with calling tailored to your business

Standard subscriptions include email follow-up, permission-based SMS, one workspace, setup, activity reporting and portal/email support within the listed allowances. Inbound AI calling is quoted case by case: agree the price, number and registration charges, daily and monthly call allowances, scope and activation date in writing before it starts. No fixed calling allowance is included in the base subscription. Calls can collect callback requests and support tickets. Consultation booking requires an authorized calendar, approved hours, a fresh conflict check and caller confirmation. Outbound sales calls are not included. A workflow is one agreed follow-up process, not an entire department.

How allowances work

Email attempts and outbound SMS attempts have separate plan allowances; calling uses the separately accepted allowance. They cannot be exchanged. Monthly limits reset each UTC calendar month, including on annual plans; unused capacity does not roll over. Email/SMS daily limits reset at midnight UTC; calling uses a rolling 24-hour limit. Each AI call lasts up to three minutes. Attempts count even if delivery fails or a caller hangs up. SMS is limited to 201 characters including the business name and opt-out text (up to three Unicode segments). Incoming replies and STOP/HELP processing do not consume the outbound allowance. There are no automatic overage charges. At a limit, sending pauses or calls use the available fallback; support remains available.

Generated replies and human review

Reviewed AI drafts and approved-template automation are included. Automatic generated replies are limited to the accepted service-area and request-intake questions, using customer-approved knowledge and an independent fact check. They require separate customer consent, renewed after 30 days or a knowledge/scope change, and allow at most one generation attempt per workspace per day. A sent email reply consumes the email allowance. Other questions or uncertain answers go to human review. Generated automatic SMS and unrestricted AI conversations are not included. Shared model capacity is ten calls and $0.25 per day across Orchavo, so no minimum number of generated replies is promised; customers may use approved templates or reviewed replies instead.

Approval before each channel starts

The agreement records the chosen channels, business knowledge, recipient permissions, reply owner, allowances and activation dates. Email requires verified sender access. SMS requires that business’s approved carrier registration, verified number and explicit recipient permission; each outbound text is reviewed before sending. Calling requires verified isolated routing and customer acceptance of the exact receptionist scope, price terms and configured call limits. Changes require new acceptance. Customers authorize their own accounts; payment does not bypass these checks. Template, SMS and phone scope approvals expire after 30 days and must be renewed. Opt-outs stop follow-up. Uncertain delivery is held for review rather than sent again automatically.

Connections, readiness and capacity

Authorized read-only Jobber and supported Google Calendar setup can be included in the agreed workflows without a separate Orchavo connection fee; third-party subscriptions remain the customer’s responsibility. Google Calendar authorization is approved; each customer must connect their own supported account. Recurring scheduling supports 2–12 appointments within 90 days, with whole-series changes before the series starts. Orchavo's SMS registration and delivery checks are complete, and isolated customer-phone routing has passed its owner test. Each customer business still needs its own applicable SMS registration, sender permission and verified phone setup before activation. Orchavo confirms capacity and activation dates before a full-service sale; if a channel is unavailable, wait to start or expressly agree a phased start. Existing company safety limits remain in force: $5/day combined calling/texting, up to eight AI calls per rolling 24 hours, and ten outbound texts per UTC day, subject to the provider SMS spending limit. These shared limits can pause work before a workspace allowance is reached; standard plans do not promise simultaneous or 24/7 coverage.

Additional capacity and support

No standard setup fee. Extra numbers, higher usage, longer calls, premium numbers, porting and custom integrations require a written add-on quote stating the price, usage limits and recurring or one-time charges before purchase. They are not silently billed or activated. Enterprise scope and price are custom. Support is reviewed without a guaranteed response time; your office handles emergencies and business decisions. Applicable taxes may be added. Existing accepted agreements remain unchanged until both parties accept a replacement scope.